The Orsini Apartments

This was my second attempt to have a tour at the Orosini. The first one was cancelled without explanation. The second one was today at 1:30 PM. They assigned us to an agent (Suheyla Ali) but the agent never showed and never communicated with us. we waited over an hour in their lobby as they took walk in’s before anyone helping us. When we questioned why a walk in was helped and not us first they said it is due to the way they do business. Big flaw in management. I will definitely not be coming back again. This was a clear indication that we should stay away.

Absolutely disappointed with the management's handling of leaks in my apartment. It's been an excruciating 90 DAYS!!! since I reported a severe leakage issue during heavy rainfall on August 20th. Despite making more than 10 trips to the office, 9 staff were sent for each taking a single photo, promise me that someone would come to fix the issue within two days. Nothing has been done! I've maintained a polite and patient attitude throughout, hoping for a resolution. Initially, the office responded to my complaint with assurances, but that was short-lived. My subsequent 5 emails have been left unanswered, leaving me feeling utterly ignored and disregarded as a resident. Today, as it rained again, my roof succumbed to the same leakage issue, creating a distressing living condition. The lack of action, constant promises without follow-through, and the blatant disregard for a serious issue are utterly unacceptable. I strongly advise potential renters to consider this before choosing to reside here. The evident neglect and lack of accountability make this establishment a regrettable choice for anyone seeking a secure and well-maintained living space.

The Orsini leasing and residents team are AMAZING. Very high energy, helpful, proactive, and always looking after to provide a quality relationship with the residents. The community has everything you need. The parks are gorgeous. Orsini is located in the heart of downtown Los Angeles with easy access to any part of LA. I highly recommend it.

Security gave my son a black eye just for walking in the hall he's a bully and doesn't deserve to have a job there. The Orsini is lucky that there not being sued but maybe now they will be that this happened. Oh and that security is threatening people and pulling non security items out on people as well which is illegal. And is also illegal to put your hands on someone

Orsini is a beautiful complex offers a variety of amenities in which a large amount of them are not available for use.Leasing office offers and promises you the world than delivers excuses. It’s supposed to be a gated complex with half the doors broken so it’s easy access into the complex and a lot of criminal activities. Maintenance request at least mine were canceled or ignored. I request services over a year ago for my stove my oven would go off. Since it was new it was a part that was needed since they didn’t have the part they brought me a replacement after begging for weeks, months than the oven in the replacement did turn on but would shut off and it was delivered the afternoon before Thanksgiving. Try cooking a Turkey with the stove ticking and shutting off every 15 min Than again a part was installed and the burner worked but again this year same stove even after many ignored requests after speaking to manager the same oven on thanksgiving stove ticking and shutting off. There are many other complaints when I moved in roaches in apt and several fumigations done still roaches. Than rats in the wall that’s the down side of living near the trash shoot. They also offer storage when I went down to get my Christmas stuff last December the luxury rats ate all my stuff it was as if people ransacked my storage unit. Contacted management I was ignored. Asked for storage unit to be relocated as to date no response a whole year later. This is a great location yet the management has no methodology or structure in how to maintain the luxury in this complex.

The elevator in Orsini 3 has not been working for a long time, the cabinet where parcels are left does not work. Yesterday my parcel was stolen, I went to the leasing office at 4: 00 pm, but there was a stoned security guy who didn't want to work. I went to a leasing office, but there was a manager sitting there who was listening to music and didn't want to work. My package is missing. We were also rented an apartment with an old carpet that smells like a cat. And they don't want us to change it. I am very disappointed.

I had a hard time reaching someone in the office prior to move in. I have about 4 numbers for the office and no one answers any of them. Just to even get my new resident paperwork and move in info was a hard thing to do I had to call the answering service and leave voicemails that have still not been returned. Not to mention the walkthrough was rushed causing things to be missed on the repair checklist, such as the spray paint on the stove the garbage disposal and a cracked tile in the shower. Only thing maintenance has showed up to fix in 3 weeks is the garbage disposal. Until that happened. Also the other repairs have not yet been fixed.